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Business name:
Genesis Energy
Service Category:
Power company
Links:
genesisenergy.co.nz
contact details
Regions:
All New Zealand
1
Post placed by: Nikki Overall rating: Very happy
I have had my power account through Genesis for a number of years now in Hamilton, Auckland, Dargaville and now Whangarei. They have always provided great service to me. As can be seen by the variety of locations I have had power transferred a number of times and there has never been a problem. The only time I have had a service issue was once when our direct debit was not transferred with the account when we moved. The problem was dealt with quickly and effectively when I rang. They reinstated the direct debit immediately and credited me back the prompt payment discount I would have received if I’d paid on time by direct debit without me having to ask them to.
Placed: 14/06/2006
Category: Power company
Region: All New Zealand
2
Post placed by: kat Overall rating: Very unhappy
1 member agreed with this post
There is no middle ground with this company. It is very diverse in its services, diverse I mean, one month my bill would be around $190.00 per month and then the next month for the same usage of power, if not less(usually less if I recieve the bill I tend to budget it harder!!!) I get a bill for $395.00!!! How does one condone or conduct with such blatant disregard for business ethics. It seems as though, in this country that the govt won’t let anyone else but themselves rip kiwi’s off!!!!!!!! Thanks alot Genesis!!! Kat.
Placed: 22/08/2006
Category: Power company
Region: All New Zealand
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