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Business name:
Red Tomatoes Pizzeria & Cafe
Service Category:
Restaurant/café
Links:
Wellington 89 Upland Road Kelburn
Phone numbers:
04-4757123
Regions:
Wellington
1
Post placed by: narelle Overall rating: Happy
Nice pizza and other foods, friendly relaxed environment
Placed: 21/10/2006
Category: Restaurant/café
Region: Wellington
2
Post placed by: kayemwilson Overall rating: Very unhappy
1 member agreed with this post
So it was my birthday dinner and I invited all of my friends to share dinner with me at Red Tomatoes last night. I’ll say up front that the food was good, but the service really let them down. I had to talk to the staff three times during the evening about service. Drink orders went missing, meals didn’t arrive on time, I waited 15 minutes for my cutlery to arrive after my main arrived and then it was only after I went and asked. Our mains didn’t appear to have been ordered. We waited 45 mins after our entrees were cleared and then I talked to the staff about the wait for our mains. They said that they would 4-5 minutes, but I knew it would take longer. Some of my guests had ordered pizza and they take longer than 5 minutes to cook in the wood fire oven and it was empty. We were given no apology by the staff for their shocking service and were not even offered anything off the bill. I will be phoning the management today to let them know their staff have let them down. I will not being going back to Red Tomato in a hurry.
Placed: 11/05/2007
Category: Restaurant/café
Region: Wellington
3
Post placed by: zooey Overall rating: Very unhappy
I couldn’t agree more with kayemwilson, the food at Red Tomatoes is actually okay (although there’s a growing number of pizzerias in Wellington doing much much better in my opinion), it’s their customer service that lets them down. I’m afraid kayemwilson’s attempt to complain to management will be in vain because even the owner is rude & disrespectful to customers! How they’ve managed to stay in business for this long I do not know, but clearly people are starting to realise how rude & useless the staff are. Wouldn’t recommend going there to anyone. Spend your money somewhere that actually values your patronship!
Placed: 08/03/2008
Category: Restaurant/café
Region: Wellington
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