Business name:	Telecom
Service Category:	Phone company
Links:	telecom.co.nz    contact details
Regions:	All New Zealand

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1	Post placed by: Ranne    Overall rating: Unhappy

Terrible service - unfriendly, did not want to help me, pretty much useless.	Placed: 11/04/2006
	Category: Phone company Region: National free call (0800 number)

2	Post placed by: kate    Overall rating: Very happy

10 dollar txting is great, the customer service has improved heaps	Placed: 11/04/2006
	Category: Phone company Region: National free call (0800 number)

3	Post placed by: Rob    Overall rating: Unhappy
	1 member agreed with this post

Telecom is great when signing up with them, but as soon as you require something to be fixed/changed they seem to lack in customer service. I called Telecom to get my mobile phone bill and landline bill seperated (despite never requesting they be combined in the first place) and this proved to be quite difficult! Took roughly 20 minutes before I could even get hold of an operator to ask them a question as everything was automated. Then when I finally got through to the operator I was hung up on when being transfered. Another 20 minutes later and I was hung up on again by the same department! I was not very impressed with how long it took to get through to them and even more unimpressed by being hung up on twice! Considering switching to Vodafone when my contract with Telecom runs out!	Placed: 01/05/2006
	Category: Phone company Region: National free call (0800 number)

4	Post placed by: samjones    Overall rating: Very unhappy

We recently set up a new buisness. We have had nothing but trouble from Telecom (we thought we might have problems with IRD!) every person we spoke to made us promises that either could not be kept or provided us with incorrect information. Time frames were not met & when we complained in writing, we were not even acknowledged with a reply. They really have everyone over a barrel!	Placed: 01/05/2006
	Category: Phone company Region: National free call (0800 number)

5	Post placed by: nofat    Overall rating: Unhappy

I think that although the staff are helpful and friendly, it is unfair to be keep waiting for 10-15 min before the call is answered, especially as they make so much money..they can surely afford some more staff to answer phones!	Placed: 18/05/2006
	Category: Phone company

6	Post placed by: jeromachine@hotmail.com    Overall rating: Neutral

fairly good service, only use the company for mobile use. pleased with end result in securing an effective phone plan, however took some time.	Placed: 08/06/2006
	Category: Phone company Region: All New Zealand

7	Post placed by: monie    Overall rating: Unhappy

Telecom never fails to confuse me, I cant understand my phone bill, and when I have enquired to something in it that I cant figure out and I ring, most of the time the phone operators dont seen to know either. frustrating	Placed: 08/06/2006
	Category: Phone company Region: All New Zealand

8	Post placed by: azazel    Overall rating: Very happy

Quite possibly the worst company to deal with ever, broadband is slow , customer service is the worst i have ever come across, would switch to the compition if they were in my area, talk about monoply!!!!	Placed: 18/06/2006
	Category: Phone company Region: All New Zealand

9	Post placed by: peityn    Overall rating: Very happy

I find telecom to be a great service, The staff are allways very freindly and most helpfull, They have great deald for both home and mobile phones, they are a great bussiness	Placed: 19/08/2006
	Category: Phone company Region: All New Zealand

10	Post placed by: kelly200    Overall rating: Unhappy

Terrible, incompetent service. 5 calls I had too make just to get 1 thing changed and even then some silly lady - that kept on making long silences still stuffed it up.	Placed: 19/08/2006
	Category: Phone company Region: Nelson/Marlborough

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