Business name:	Slingshot
Service Category:	Internet provider
Links:	slingshot.co.nz    contact details
Regions:	All New Zealand

1	Post placed by: cuan    Overall rating: Very happy

Had issues with my internet connection and the customer service staff we extremely helpful. What made it different was instead of keeping me n the line while trying to fix the situation, they grabbed my number and spent the next 10 minutes figuring out the problem. Called me back on my cell phone to check if it was working (while they were on the line). Very efficient and didn’t put me out at all.	Placed: 05/05/2006
	Category: Internet provider Region: National free call (0800 number)

2	Post placed by: Madeline    Overall rating: Very happy

Took a while to get the service changed from stinky old Telecom. Mostly due to Telecom’s rules and processes as they control everything, but once set up has been very good. No troubles. If I do have trouble, they are easy to get hold of and helpful.	Placed: 18/05/2006
	Category: Internet provider Region: National free call (0800 number)

3	Post placed by: bungle    Overall rating: Happy

Great service if you have a problem and need to ring them - get an actual person on the other end of the phone which is awesome when you need help. Also great service from the guy who came to install broadband - very helpful and saved us some dollars as didn’t need certain components. However, have switched to broadband and although have come not even close to exceeding limit, find it is very slow (ie doesn’t appear to be all that much faster than dial up) - this may change eventually with the unbundling from Telecom though.	Placed: 18/05/2006
	Category: Internet provider Region: National free call (0800 number)

4	Post placed by: shaanah    Overall rating: Very unhappy

These guys can be so unhelpful. My husband called them up when they were meant to have connected our internet - they hadn’t bothered to call and tell us when they connected us to the network - something they had promised to do. My husband had also been promised help with setting up the connection. The staff member who took his call insisted that they would not be helping him set up the connection, so he told them to cancel the service and decided he would go elsewhere. They promptly changed tack and assisted him with connecting the modem. Two days later, they decided to disconnect us from the network. My husband called again, and after waiting for over 10 minutes to be attended, was told by the staff member attending the call that he had instructed them to cancel the service! She sat there and argued with him for half an hour before finally conceding that they had, in fact, made a mistake. Needless to say, we ditched them and went elsewhere. Not impressed.	Placed: 25/10/2006
	Category: Internet provider Region: All New Zealand